Job Satisfaction and Work Engagement as Mediators Between Workload and Employee Burnout at PT Pesta Pora Abadi Malang

Lutfi Septia Nova; Syaiful Arifin; Moh. Nur Singgih

doi:10.55927/eajmr.v5i3.49

Authors

Lutfi Septia Nova Universitas Merdeka Malang
Syaiful Arifin Universitas Merdeka Malang
Moh. Nur Singgih Universitas Merdeka Malang

DOI:

https://doi.org/10.55927/eajmr.v5i3.49

Keywords:

burnout, employees, job satisfaction, work engagement, workload

Abstract

Burnout is a condition of chronic work-related stress that can negatively affect employee performance if not properly managed. Various internal and external factors are known to influence burnout levels. This study aims to examine the mediating roles of job satisfaction and work engagement in the relationship between workload and burnout. The participants consisted of all employees in the Human Capital and Legal Divisions of PT Pesta Pora Abadi, total 230 individuals. The instruments used in this study were the Workload Scale, Utrecht Work Engagement Scale-9 (UWES-9), Generic Job Satisfaction Scale, and Burnout Scale. Data were analyzed using mediated regression analysis with the assistance of Hayes’ PROCESS Macro (Model 4). The results indicated that workload has a significant effect on burnout through two mediation pathways, namely job satisfaction and work engagement.

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