The Effect of Perceived Leadership Support on Work Productivity through Work Engagement and Psychological Capital as Mediating Variables on Cleaning Service Employees at PT UNP Mandiri Berkarya

Della Regina Agustin; Vidyarini Dwita

doi:10.55927/eajmr.v5i7.243

Authors

Della Regina Agustin Universitas Negeri Padang
Vidyarini Dwita Universitas Negeri Padang

DOI:

https://doi.org/10.55927/eajmr.v5i7.243

Keywords:

Perceived Leadership Support, Employee Productivity, Work Engagement, Psychological Capital, Cleaning Service Employees

Abstract

This research investigates whether perceived leadership support contributes to the work productivity of cleaning service employees at PT UNP Mandiri Berkarya by considering the intervening roles of work engagement and psychological capital. A quantitative research design was implemented, and respondents were selected through simple random sampling. The study population consisted of 237 employees, from which 149 participants were chosen using the Slovin sampling formula. Data were gathered using a structured questionnaire with five-point Likert-scale responses and analyzed through PLS-SEM with SmartPLS 4. The findings reveal that employees who perceive stronger support from their leaders tend to report higher levels of work engagement, psychological capital, and productivity. The analysis further demonstrates that both work engagement and psychological capital contribute significantly to improving work productivity. Moreover, each variable functions as a significant mediating mechanism, indicating that leadership support enhances productivity both directly and indirectly by strengthening employees' psychological resources and encouraging greater involvement in their work.

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