Implementation of Electronic Medical Record Information System Policy in Improving Health Services at the Wajo Health Center in Baubau City

La Didi; Rahmawati Rahmawati; Arni Maruju

doi:10.55927/eajmr.v5i6.173

Authors

La Didi Universitas Dayanu Ikhsanuddin
Rahmawati Rahmawati Universitas Dayanu Ikhsanuddin
Arni Maruju Universitas Dayanu Ikhsanuddin

DOI:

https://doi.org/10.55927/eajmr.v5i6.173

Keywords:

Implementation, medical records, healthcare, digital transformation

Abstract

This study aims to analyze the implementation of the Electronic Medical Record Information System (RME) policy in improving health services at the Wajo Health Center UPTD Baubau City. This research uses a qualitative approach with a case study design to understand in depth the process of implementing digital policies in first-level health services. The results of the study show that the implementation of RME has been integrated into the daily health service process, starting from patient registration, medical examinations, recording of service actions, to health reporting. The implementation of RME policies is influenced by aspects of communication, resources, disposition, and bureaucratic structure. In the communication aspect, the delivery of policy information has been carried out through socialization, training, and internal coordination, but it is still necessary to strengthen technical understanding for system users. Meanwhile, in the aspect of bureaucratic structure, the implementation of RME has been supported by Standard Operating Procedures (SOP) and coordination between units, although coordination constraints are still found in congested service situations.

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