The Influence of Human Relation, Work Experience and Work Shifts on Barista Performance at PT. XYZ

Hilda Febrianti Sukma; Kustini Kustini

doi:10.55927/eajmr.v5i2.17

Authors

Hilda Febrianti Sukma Pembangunan Nasional Veteran East Java
Kustini Kustini Pembangunan Nasional Veteran East Java

DOI:

https://doi.org/10.55927/eajmr.v5i2.17

Keywords:

Human Relations, Experience, Work Shifts, Employee Performance

Abstract

Barista performance plays an important role in the food and beverage industry, as it directly affects service quality and customer satisfaction. This study aims to analyze the influence of interpersonal relationships, work experience, and work schedules on barista performance using a quantitative approach. Data were collected from 42 baristas through saturated sampling techniques and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that interpersonal relationships and work schedules have a positive and significant influence on barista performance, while work experience does not have a significant influence. These findings confirm that harmonious working relationships and effective work schedule management are more important factors in improving barista performance than work experience alone in the context of service.

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