The Influence of Self-Efficacy on Organizational Citizenship Behavior: The Mediating Roles of Job Satisfaction and Employee Engagement among Employees at the Head Office of Bank Nagari

Suharti Nengsi; Yunia Wardi

doi:10.55927/eajmr.v5i5.135

Authors

Suharti Nengsi Universitas Negeri Padang
Yunia Wardi Universitas Negeri Padang

DOI:

https://doi.org/10.55927/eajmr.v5i5.135

Keywords:

self-efficacy, job satisfaction, employee engagement, organizational citizenship behaviour

Abstract

This study aims to analyze the effect of self-efficacy on organizational citizenship behavior (OCB) through job satisfaction and employee engagement in employees of Bank Nagari Head Office. This study employs a quantitative causal approach using primary data collected through a questionnaire distributed to employees, with a sample size of 170 respondents. The analysis used was PLS-SEM with SmartPLS. The results of the study show that self-efficacy, job satisfaction, and employee engagement significantly affect OCB. Self-efficacy also has a significant effect on job satisfaction and employee engagement. In addition, job satisfaction and employee engagement have been shown to mediate the relationship between self-efficacy and OCB. Therefore, companies need to improve self-confidence, job satisfaction, and employee engagement to encourage OCB behavior.

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