Analysis of Policy Implementation: Electronic Certificates, Palu City Land Office

Budi Haryadi; Wildani Pingkan Suripurna Hamzens; Yohan Yohan

doi:10.55927/eajmr.v5i5.127

Authors

Budi Haryadi Tadulako University
Wildani Pingkan Suripurna Hamzens Tadulako University
Yohan Yohan Tadulako University

DOI:

https://doi.org/10.55927/eajmr.v5i5.127

Keywords:

Electronic land certificates, Digital Land Administration, policy implementation

Abstract

The adoption of electronic land certificates to enhance the effectiveness, transparency, and legal certainty of land administration has been driven by the digital revolution in public services. The purpose of this study is to implementation of electronic certificate policy in Palu City. This study used a qualitative descriptive approach, collecting data from respondents via Likert-scale questionnaires and from users via the Benefit-Cost Ratio (BCR) index. The results show that the electronic certificate policy has generally been implemented in accordance with defined protocols and rules. The National Land Agency (BPN) 's internal officers can provide users with clear explanations of the service and demonstrate sufficient technical proficiency. Additionally, respondents concur that electronic certificates are legally enforceable. However, among the assessed parameters, infrastructure availability—specifically, the stability of internet networks and application systems—shows the lowest score. Despite these drawbacks, respondents say they are highly satisfied with the electronic certificate service and are eager to use and recommend it, as they find it more useful.

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